Refund policy

Returns and Refunds Policy

At Vet Pro Nutrition, we are committed to supplying high-quality veterinary and animal health products. Our returns and refunds policy is designed in accordance with the Australian Consumer Law (ACL).

Change of Mind

We do not offer refunds or exchanges for change of mind, including:

  • Ordering the wrong product

  • No longer requiring the item

  • Finding the item cheaper elsewhere

Please choose carefully before purchasing.

This does not affect your rights under Australian Consumer Law.

Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a replacement or refund if a product:

  • Is faulty or defective

  • Is not of acceptable quality

  • Does not match its description

  • Is unsafe

  • Is significantly different from what was advertised

If a product has a minor fault, we may offer a repair, replacement, or refund at our discretion.

Faulty, Damaged, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is:

  • Faulty

  • Damaged in transit

  • Incorrect

You must contact us as soon as possible at admin@vetpronutrition.com.au so we can assess the issue and arrange an appropriate resolution.

Return Eligibility

To be eligible for a return due to fault or error, the item must:

  • Be in its original condition where reasonably possible

  • Include original packaging

  • Be accompanied by proof of purchase

We may request photographs or additional information to assess the issue before approving a return.

Items returned without prior approval will not be accepted.

Non-Returnable Items

Due to the nature of veterinary and animal health products, the following items cannot be returned unless they are faulty or incorrectly supplied:

  • Consumable or ingestible products once opened

  • Temperature-sensitive items

  • Personal care or topical products once opened

  • Special-order or custom products

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are not eligible for return unless required under ACL.

Refunds

If a return is approved, we will notify you once the item has been received and inspected.

Approved refunds will be processed to the original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since approval, please contact us at admin@vetpronutrition.com.au.

Contact Us

For any questions regarding returns, refunds, or your rights under Australian Consumer Law, please contact:

admin@vetpronutrition.com.au